Last Updated: November 11, 2026

firstlitdelink wants customers to understand the conditions and procedures that apply when requesting a return or refund. Please review the information below before sending an item back.

Return Period

Customers may request a return within 30 calendar days from the date the order is delivered.

Return requests submitted after this period may not be eligible under our standard return policy.

Return Eligibility

To qualify for a standard return, an item should meet the following conditions:

  • The product is unused and has not been worn or used.
  • Original packaging is retained.
  • The item is returned with its original components and accessories, where applicable.
  • The return request is submitted within the 30-calendar-day return period.

Products that arrive damaged, defective, or with a quality-related problem should be reported to our customer service team. Please provide a description of the problem and supporting photographs when available.

Quality-related cases will be reviewed individually. Customers should contact us before returning a damaged or defective product so that the appropriate return instructions can be provided.

How to Request a Return

Please follow these steps:

  1. Email info@firstlitdelink.com.
  2. Include your order number and the email address used when placing the order.
  3. Explain why you would like to return the item.
  4. Attach photographs if the request concerns a damaged, defective, or incorrect product.
  5. Wait for our customer service team to review the request and provide return instructions.

Please do not send a package to our return address before contacting us. This helps ensure that the return can be identified and processed correctly.

Return Shipping Fees

We provide free return shipping for eligible returns.

There are no restocking fees.

Customers should contact our support team to receive the applicable return instructions before shipping the package.

Return Address

Approved returns should be sent to:

firstlitdelink Returns
4240 N Kevin Way
Las Vegas, NV 89129
United States

Refund Processing

When the returned package is received, the returned item will be checked against the return request.

After the return is received and reviewed, we will process the applicable refund within 1–2 business days.

Refunds are issued to the original payment method used for the order.

After the refund has been issued, it generally takes 7–10 business days for the funds to appear in the customer’s account. The exact posting time depends on the customer’s bank, card issuer, or payment provider.

Refund Questions

If a refund has not appeared after the stated processing period, please contact us with your order number and refund details.

Email: info@firstlitdelink.com
Phone: +1 (702) 580-4458

We will review the transaction and provide available information about its status.