This page answers common questions about shopping at firstlitdelink, including product information, payments, shipping, returns, and customer support.
1. What products does firstlitdelink sell?
Our website focuses on hunting apparel and outdoor products. Available categories include jackets, pants, shirts, hoodies, base layers, insulated clothing, gloves, gaiters, footwear-related accessories, packs, and other outdoor gear.
Product availability and specifications are shown on the relevant product pages.
2. Do you offer men’s and women’s clothing?
Yes. Our product selection includes men’s and women’s apparel. Available sizes, colors, and product options vary by item and are displayed on the relevant product page.
3. Where do you ship?
We currently ship to addresses within the contiguous United States. We do not currently offer international shipping.
4. How long does order processing take?
Order processing generally takes 1–2 business days, Monday through Friday, excluding applicable public holidays.
5. How long does delivery take?
After processing and shipment, standard delivery generally takes 3–5 business days.
The actual delivery date may vary due to carrier operations, weather, and other transportation conditions.
6. Is shipping free?
Yes. We offer free standard shipping for orders delivered within our stated shipping area.
7. Which shipping carrier will deliver my order?
The carrier is selected according to the shipment and delivery arrangements. The carrier may vary between orders.
Where tracking information is available, it will be provided through the relevant shipping notification.
8. Can I track my order?
If tracking information is available for your shipment, you can use the tracking details provided in your shipping notification to check delivery progress.
Please allow time for the carrier’s tracking system to update after receiving the package.
9. Which payment methods do you accept?
We currently accept:
- Visa
- MasterCard
- PayPal
Payments are processed in USD.
10. Can I change or cancel an order?
If you need to change or cancel an order, contact us as soon as possible with your order number.
We will review the order status and determine whether the requested change is still possible. Changes cannot be guaranteed after processing or shipment has started.
11. What is your return period?
Eligible return requests must be submitted within 30 calendar days from the date the order is delivered.
Please review the Refund & Return Policy for the complete conditions.
12. What condition must an item be in to qualify for a return?
Standard returns require the item to be unused and in its original packaging.
If a product arrives damaged or has a quality-related problem, please contact customer service with an explanation and photographs when available.
13. Do you charge return shipping fees?
Eligible returns are free of charge. We do not charge a restocking fee.
Please contact customer service before sending any item back so that return instructions can be provided.
14. How do I request a return?
Email info@firstlitdelink.com with your order number and reason for the return.
Our team will review the request and provide the applicable instructions.
15. How long does a refund take?
After the returned item is received and reviewed, we process an eligible refund within 1–2 business days.
The funds generally take another 7–10 business days to appear in the original payment account, depending on the payment provider or financial institution.
16. Where are returns sent?
Approved returns should be sent to:
firstlitdelink Returns
4240 N Kevin Way
Las Vegas, NV 89129
United States
Please obtain return instructions before mailing a package.
17. What should I do if my order arrives damaged?
Contact us as soon as possible. Include your order number, a description of the problem, and photographs of the affected item or packaging when available.
Our team will review the information and explain the available next steps.
18. How can I contact customer service?
You can reach us through:
Email: info@firstlitdelink.com
Phone: +1 (702) 580-4458
Our customer service hours are Monday through Friday, 9:00 AM–6:00 PM (PT).
19. Where can I find your store policies?
The website provides separate pages for Shipping Policy, Refund & Return Policy, Payment Policy, Privacy Policy, Customer Service Policy, and Terms of Service.
Customers are encouraged to review these pages before placing an order.
20. How can I ask a question about a product?
Please email our customer service team and include the product name or product page link. If your question concerns a particular size, color, or product option, include that information as well.
Email: info@firstlitdelink.com